FAQs

WHEN WILL MY ORDER BE POSTED?

All standard orders have a processing time of 1–3 working days (excluding weekends and holidays).  During busy periods, this may extend to up to 5 working days. Once your order has been shipped, you will receive an email with your tracking number so you can follow its journey.

DO YOU SHIP WORLDWIDE?

Yes, we offer worldwide shipping!

Shipping costs are calculated at checkout once you’ve entered your delivery address.
You can find more detailed information on our Shipping Options page.

WHAT PAYMENT METHODS DO YOU ACCEPT?

We accept the following secure payment methods:

Debit & Credit Cards

PayPal

PayPal Pay in 3 / PayPal Over Time (subject to eligibility)

DO YOUR ELECTRICAL PRODUCTS COME WITH A WARRANTY?

Yes. All electrical items come with a warranty covering manufacturing faults and faulty parts. Please note: The warranty does not cover accidental damage, corrosion, or damage caused by dust or product build-up.

For more information, please look at our Refund Policy Page.

CAN I RETURN MY ORDER?

Due to hygiene reasons, all items are non-refundable and non-returnable, unless they are proven to be faulty.

If you believe your item is faulty, please contact us within 24 hours of receiving your order with supporting photos.

For more information, please look at our Refund Policy Page.

HOW CAN I CONTACT YOU?

If your question isn’t listed above or you need more help, please get in touch:
📧 info@lillybeau.co.uk

We aim to respond to all messages within 1–2 working days.