Refund Policy
At Lilly Beau, we are committed to providing high-quality tools and exceptional service. If you are not completely satisfied with your purchase, please review our refund policy below.
Claims/Damaged Items
If your item arrives faulty or damaged, please contact us within 24 hours of delivery at info@lillybeau.co.uk with:
Your order number
A clear description of the issue
Photos or video evidence of the fault/damage
- Please retain all packaging as this may be required for inspection by the courier.
Product Warranty
All of our electrical items come with a One Year Warranty. The warranty policy is effective from when the customer physically receives the product.
This warranty covers only the original purchaser and is not transferable.
This warranty does not cover damages resulting from:
- Accidental damage.
- Misuse, neglect, or alterations (corrosion, damage caused by dust and/or product).
- Improper setup, installation or maintenance.
- Attempted repairs.
- The customer is responsible for ALL shipping and handling fees associated with returning the product (unless the item is found to be faulty).
- Proof of purchase and original dated sales receipt is required for warranty.
Returned/Faulty Items
If your item is faulty, please contact us at info@lillybeau.co.uk with:
Your order number
A clear description of the issue
Photos or video evidence of the fault/damage
Once we acknowledge the email we will send you further instructions:
- Once we have approved the return, we will provide instructions and the return address.
- The customer is responsible for ALL shipping and handling fees associated with returning the product (unless the item is found to be faulty).
Please note that natural wear and tear of a product is not considered faulty.