TERMS AND CONDITIONS

FOR ORDERING AND RETURNS

PRICING
We reserve the right to amend prices without prior notice. Cancellation of an order after despatch cannot be accepted. Goods are not sold on a sale or return basis.

DELIVERY
We aim to despatch goods within 24 hours from the time they are ordered (subject to payment and business working days). Delivery dates cannot be guaranteed as delays may be due to circumstances beyond our control.

Any order re-shipped due to being refused or undeliverable the first time will have the original freight charge added to the due amount, in order to cover our administrative costs and additional transportation costs.

Neither Lilly Beau, Royal Mail or Fedex will accept claims for consequential losses due to late delivery.

CLAIMS
Claims arising from damage to goods in transit must be brought to the attention of Lilly Beau in writing within 24 hours of receipt of goods. Claims made outside this time limit will not be accepted.

RETURNED GOODS
ALL items are NON REFUNDABLE due to hygiene reasons.
The above terms and conditions are an integral part of every sale. Lilly Beau reserve the right to alter them at any time, without prior notice.

FOR TRAINING COURSES

OFFICE HOURS

Monday - Friday 9:30am - 5pm (excluding bank holidays)

PRACTICAL ASSESSMENT

You will be required to meet assessment criteria on the day in order to pass the course. If you do not meet the criteria you will be asked to return for a reassessment or to provide case studies.

PAYMENT

Your deposit is non refundable and non transferable. If you wish to move your date you will need to pay your deposit again.

If you do not turn up on the day you will still be liable to pay the outstanding balance.

The outstanding balance is payable to the trainer before or on the day of your course. 

REQUIREMENTS ON THE DAY

You must arrive on the day with the required product on your nails otherwise you will not be able to complete the course.