Terms & Conditions

Welcome to www.lillybeau.co.uk. By placing an order on our website, you agree to the following terms and conditions. Please read them carefully before making a purchase.

Pricing

- All prices are listed in GBP and include VAT where applicable.

- We reserve the right to change prices at any time without prior notice.

- Once an order has been dispatched, it cannot be cancelled.

- Goods are not sold on a sale or return basis.

Delivery

- We aim to dispatch all orders within 1–3 working days, though during peak periods dispatch may take up to 5 working days.

- Delivery times may vary and cannot be guaranteed due to external factors beyond our control.

- If a package is refused or undeliverable and must be re-shipped, the original delivery charge will be added again to cover our administrative and transport costs.

- Lilly Beau and any of our shipping couriers do not accept liability for any consequential losses resulting from delivery delays.

Returns & Refunds

Due to hygiene regulations, all items are strictly non-refundable and non-returnable unless proven faulty.

Please refer to our REFUND POLICY PAGE for more information.

Claims for Damaged Goods

Any claims relating to damaged goods must be submitted to info@lillybeau.co.uk within 24 hours of delivery.

- Claims made after this timeframe will not be accepted.

- Please retain all packaging as this may be required for inspection by the courier.

Please refer to our REFUND POLICY PAGE for more information.

Warranty

Our products are covered by a limited warranty for manufacturing faults and defective parts. This warranty does not cover accidental damage, wear and tear, corrosion, misuse, or damage caused by dust or product build-up.

In the event of a fault, please contact our customer service team with a description of the issue and supporting photos or videos. 

Please refer to our REFUND POLICY PAGE for more information.

Liability

- Lilly Beau is not liable for any indirect, incidental, or consequential loss or damage arising from the use or misuse of our products.

- We reserve the right to cancel any order and issue a full refund in the case of errors or stock issues.

Amendments

We reserve the right to update or modify these terms and conditions at any time without prior notice. The latest version will always be available on our website.